Elements and Performance Criteria
- Manage pharmacy appearance and access.
- Develop, document and implement organisational procedures for pharmacy housekeeping and maintenance.
- Monitor and maintain pharmacy housekeeping standards.
- Provide easy and safe access into and within pharmacy for people with mobility aids.
- Maintain professional services area as clearly distinguishable from general trading area.
- Identify and resolve merchandise and pharmacy presentation problems.
- Maintain pharmacy equipment and stock storage.
- Develop and document maintenance schedules for pharmacy equipment according to manufacturer recommendations.
- Coordinate maintenance and repairs of pharmacy equipment to ensure serviceability and correct calibration.
- Complete and maintain accurate records of maintenance and repairs.
- Maintain areas for receiving and storing stock in appropriate conditions for stock category.
- Ensure refrigerated storage is cold chain tested and certified at regular intervals.
- Maintain room temperatures in pharmacy professional, trading and storage areas according to organisational requirements.
- Manage pharmacy merchandise presentation.
- Ensure layout and presentation promote customer flow, and comply with scheduled medicine display requirements and visual merchandising policies and plans.
- Develop and implement layout assessment checks.
- Organise location for display of temporary specials and promotions.
- Define standards for visual presentations and displays and clearly communicate to team members.
- Ensure team members maintain clean and tidy displays according to display plans.
- Consult with front of pharmacy team members to assess customer response to space allocations.
- Maintain pharmacy merchandise pricing.